Geriatric Support Service Coordinator

MISSION:

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

The values of ASNCM have been determined by its employees and are the foundation of our culture.

Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey.

Consumer-Centric - we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment - we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

GENERAL DESCRIPTION - A Geriatric Support Service Coordinator conducts comprehensive in-home assessments with elders, helps determine needs and eligibility for government-subsidized services, creates care plans, and coordinates services. Duties include data entry into a computer database, communication, and consultation with family members and other Aging Services of North Central Massachusetts staff and community professionals.

ROLE AND RESPONSIBILITIES

• Completing face to face member-oriented needs assessments within 30 days of the referral that identify issues or problems which inhibit independent living
• Completing reassessments as scheduled according to the Senior Care Options (SCO) plan contract and level of member
• Authorizing appropriate services under the individual SCO policy and procedures; monitoring care plans to ensure needs are being addressed and services are being delivered as authorized.
• Participating in the SCO interdisciplinary team by making joint member visits with the SCO RN, attending Primary Care Team (PCT) Meetings as requested, attending monthly or quarterly meetings with the SCO Team, and attending SCO training as requested.
• Advocating effectively on behalf of members to assist them in availing themselves of the benefits and programs available via the SCO
• Assisting in problem resolution
• Maintaining a thorough knowledge base regarding community resources and benefits provided by the SCO
• Maintaining case documentation in a timely and comprehensive manner in accordance with the individual SCO contract and standards
• Keeping SCO team apprised of any changes with members
• The GSSC will perform other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A Bachelor’s degree in Social Work or a related field with two years’ experience in casework, or related activity. Experience in elder care or the human service field is preferred.
• The case manager must be able to work with a diverse population, make mature judgements, possess good communication skills, and maintain effective interpersonal relationships. Knowledge of basic medical, mental health, social service delivery systems, as well as acceptable record keeping practices is essential.
• A valid driver's license and a legally insured and registered motor vehicle are required. (A copy of current license and registration will be on file in the personnel record.)

PHYSICAL:

• Visual, speaking, auditory and mobile capacity necessary:
• Capacity to see computer screen, read written material, and drive a car.
• Capacity to hear and speak on the telephone.
• Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
• Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
• Capacity to drive in all-weather to visit consumers in their homes
• Capacity to navigate uneven terrain in all-weather to visit consumers in their homes
• Capacity to climb stairs
• Ability to sit or stand for extended periods of time.
• Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
• Occasional bending, squatting, and twisting to perform work functions.
• Occasional capacity to lift up to 25 pounds.

MENTAL:

• Ability to understand and/or interpret complicated program instructions and laws.
• Capacity to learn complicated computer software
• Capacity to deal rationally and calmly with varying personalities
• Capacity to work well in fast paced, rapidly changing environment.

ENVIRONMENTAL:

• Work is split between indoor office work and traveling outdoors to meetings, trainings and consumers’ homes.
• Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.
• Must be able to tolerate by-products of office machine operation.
• Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.

ASNCM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety and respect