Posted: Oct 8, 2025
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Assistant Banking Center Manager

Fidelity Bank - Fitchburg, MA
Application Deadline: N/A
Finance & Insurance

Job Details

Description

POSITION OVERVIEW:

Our Assistant Managers provide the highest level of customer service in a positive, courteous, and enthusiastic manner to all colleagues, clients, and the community.  The Assistant Banking Center Manager assists in the management of the daily operations and sales results of the banking center. This individual will assume full responsibility for the banking center in the absence of the Banking Center Manager. 

ESSENTIAL JOB FUNCTIONS/ RESPONSIBILITIES:

  1. Maintains a superior knowledge of all Bank products and services
  2. Coaches and develops the team
  3. Assists with managing the team to sales & service objectives
  4. Achieves individual sales/referral goals
  5. Provides a high level of customer service through quality conversations
  6. Actively refers to business
  7. Responds to questions on complicated accounts. Resolves customer conflicts.
  8. Opens new consumer and business accounts, including IRAs, following our LifeDesign new account sales process
  9. Takes and onboards consumer loans and accepts Home Equity Loans
  10. Conducts outbound phone calls to our clients to deepen relationships
  11. Ensures security and confidentiality of customer information.
  12. Provides strong leadership and supervision to the team as required. Actively provides coaching and mentoring
  13. Maintains a strong knowledge and adheres to all Fidelity Bank Policies and Procedures
  14. Ensures all security policies and procedures are followed
  15. Maintains strong relationships with all lines of business.
  16. Performs other duties as assigned.

QUALIFICATIONS:

  • High School Diploma or equivalent. 
  • 3-5 years of banking experience.
  • Accuracy and attention to detail are essential. Solid written and verbal communication skills. 
  • Strong ability to multi-task in a busy environment; solid organizational and time management skills; ability to identify critical tasks and follow through to completion; proven ability to make sound decisions.
  • Proven customer service, written and verbal communication skills.
  • Good understanding of online navigation, digital bank services and applications
  • Proven ability to learn and use multiple computer programs, including Microsoft Word, Excel, the internet, and Microsoft outlook.
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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