MEMBERSHIP DEVELOPMENT COORDINATOR

DEPARTMENT: Marketing & Membership

REPORTS TO: Marketing & Membership Manager

COMPENSATION: Base salary of $40,000 plus commission and incentives, including commission on new members recruited, first-year renewals, past-due account recovery, and member upgrades, plus an annual retention bonus. Expected first-year total compensation of $48,000 to $52,000, with higher earning potential in following years. Mileage is reimbursed under Chamber policy.

ABOUT THE CHAMBER: The North Central Massachusetts Chamber of Commerce is a dynamic membership-based, volunteer-led organization focused on advancing North Central Massachusetts. The Chamber has nearly 650 member firms that employ over 45,000 people in twenty-seven communities located in the region. The Chamber has been recognized among the top chambers of commerce in the country for its impact and operations. Among its many honors, the Chamber is 5-star accredited and was the recipient of the prestigious National Chamber of the Year award in 2023, the first chamber in New England to receive the honor. Our small, collaborative team is building new systems for how we serve members, and this is an exciting time to join.

POSITION OVERVIEW: The Membership Development Coordinator is often the first conversation a local business has with the Chamber. This role is responsible for identifying, engaging, and enrolling new member businesses across North Central Massachusetts, helping owners and managers understand how membership can help them get noticed, get connected, and grow.

Working within the Marketing & Membership team alongside the Member Services Coordinator and the Marketing & Communications Coordinator, this role carries out the Chamber’s day-to-day membership recruitment under the direction of the Marketing & Membership Manager, managing the new member pipeline from first contact through a smooth handoff for onboarding, along with follow-up on overdue member accounts. The role is suited to a self-starter who proactively creates opportunities rather than waiting for them, and who follows a disciplined, systems-driven sales process. This is a results-driven role with clear weekly and monthly goals, built on a consultative, relationship-first approach that brings in members who are a good fit and who will stay. The position is a step up from entry level, suited to someone with some sales or people-facing experience who is ready to grow in business development.

OUR CORE VALUES: The Chamber hires for alignment with its core values as much as for skills and experience. In this role, our values look like this:

• Integrity: Sells honestly and recommends the membership that truly fits, not simply the largest one; honors every commitment made to prospects and members
• Excellence: Delivers a polished, professional experience from the first conversation through the handoff to onboarding
• Focus: Works the plan, meets goals, and uses results to adjust the approach
• Catalytic Leadership: Connects businesses to the people, resources, and opportunities that help them and the region grow
• Inclusion: Reaches out to businesses of every size, sector, community, and background across the region
• Innovation: Looks for new and better ways to find, reach, and engage prospective members

NEW MEMBER PROSPECTING & PIPELINE DEVELOPMENT

• Proactively generate new business by identifying and researching prospective members through calls, emails, walk-ins, referrals, networking events, and community sources
• Plan and work a consistent, strategic prospecting routine, targeting priority industries, communities, and business types
• Secure meetings between qualified prospects and the President & CEO or Marketing & Membership Manager
• Respond promptly to inbound leads from the Chamber’s website, lead-generation offers, and digital campaigns, moving qualified leads into the pipeline
• Qualify and prioritize prospects using the Chamber’s prospect evaluation criteria, focusing effort on businesses most likely to benefit from and stay engaged in membership
• Cultivate referral sources, including current members, the Ambassadors Committee, board members, and community partners
• Maintain an organized pipeline with accurate, up-to-date prospect records, activity, and next steps in the Chamber’s CRM and tracking tools
• Schedule and manage prospect meetings, follow-ups, and reminders using the Chamber’s calendar and scheduling tools
• Nurture prospects who are not yet ready to join through periodic, value-focused follow-up

MEMBERSHIP SALES & ENROLLMENT

• Conduct discovery conversations to understand each business’s goals and recommend the membership tier that best fits their needs
• Present membership benefits clearly and accurately through benefits walkthroughs and closing meetings
• Partner with the President & CEO and the Marketing & Membership Manager on high-value or strategic prospects
• Meet monthly and quarterly new-member goals set by the Marketing & Membership Manager
• Ensure new member applications, agreements, and payment information are complete and routed to Finance and other appropriate staff

MEMBER ACCOUNTS, COLLECTIONS & RETENTION SUPPORT

• Follow up with members on overdue dues and outstanding balances in coordination with the Director of Finance
• Work with members on payment arrangements within Chamber guidelines, escalating unresolved accounts as appropriate
• Support reinstatement of lapsed members and tier upgrade conversations as assigned
• Help troubleshoot member account issues as they arise, coordinating with other staff to resolve them
• Assist the Member Services Coordinator and other staff with member retention efforts as needed, such as outreach to at-risk or non-renewing members
• Document account follow-up and collection activity in the membership system

NEW MEMBER HANDOFF & TEAM COLLABORATION

• Hand off new members to the Member Services Coordinator for onboarding, sharing the context gathered during the sales process (goals, interests, key contacts) so the member experience feels seamless
• Help new members get engaged early, including personal introductions at events and ribbon cuttings
• Share prospect and market feedback with the Marketing & Membership Manager and marketing staff to help shape benefits, messaging, and recruitment campaigns

COMMUNITY PRESENCE & REPRESENTATION

• Represent the Chamber at ribbon cuttings, networking events, and community gatherings, some of which take place in the early morning or evening
• Build relationships with business owners, municipal and economic development contacts, and community partners across the region

QUALIFICATIONS

Required

• 1 to 2 years of experience in sales, customer service, hospitality, retail, or a similar people-facing role (internships count)
• A self-starter who is comfortable picking up the phone, walking into a business, and starting conversations with new contacts
• A systems-minded approach to sales, using a pipeline, CRM, and calendar tools to plan outreach, track progress, and ensure no lead or follow-up is missed
• Resilience after hearing “no,” and the persistence to follow up professionally
• Strong organization and reliable follow-through on commitments and next steps
• Strong written and verbal communication skills, including the ability to listen well and explain value clearly and persuasively
• Proficiency in Microsoft Office 
• Valid driver’s license and reliable transportation for local travel

Preferred

• Experience with a CRM or sales pipeline tool (any platform)
• Experience working inbound leads or using online scheduling and sales automation tools
• Experience in membership, nonprofit, advertising, or business-to-business sales
• Familiarity with the North Central Massachusetts business community
• Bilingual in English and Spanish (written and spoken)
• Associate’s or bachelor’s degree in business, marketing, communications, or a related field

PHYSICAL REQUIREMENTS

• Minimal physical effort is required to perform functions in office conditions
• The employee is required to speak, hear, and use hands to operate normal office equipment
• Vision requirements include the ability to read and analyze documents and use a computer
• Occasionally required to lift or carry objects weighing up to 10 pounds; seldom lifts objects weighing up to 30 pounds
• Regular outside office visits to prospective and current member businesses, events, and other local stakeholders under various conditions

GROWTH OPPORTUNITY: This role is designed for someone ready to build a career in business development. You’ll work within a structured sales process with team support, and with commission and incentives, your results directly drive your earnings. Over time, you’ll build deep knowledge of the regional business community, a strong professional network, and practical consultative sales skills.